How to troubleshoot SQL error [3566] & open applications in Kofax 10

I recently worked with a customer who was receiving the error below on a Client/Server installation with a standalone SQL instance (not built-in):

[3566] KdoLib: Network I/O error: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (Provider: SQL Network Interfaces, error: 26 – Error Locating Server/Instance Specified) (-1)

After performing a clean install of Kofax 10 on a new workstation, they were unable to open Batch Manager, Administration, etc. The process could be seen in Task Manager, but the window would not open, and after about 20 minutes would show the error above.

To resolve this we first tested the connection to the SQL server using a .udl file. This can be done by creating a blank text file, then renaming the extension to .udl.

Open this new Data Link and fill in the fields for your SQL server and test the connection. If you do not get a success, verify that your server name, login, firewall, etc. are configured properly to access the server. Continue reading

Learn how to add Server Side Extensions to a workflow in ILINX 6.0

ImageSource recently announced the release of ILINX 6.0. The new version of ILINX Capture includes a workflow IXM (ILINX Extension Module) that allows a C# programmer to add their own code to the workflow. As a Sr. Systems Engineer for ImageSource, I would like to give you a quick overview of how to setup and add the code so that you can perform this action yourself.

Once ILINX Capture 6.0 is installed, you should find a subfolder under the install folder (c:\Program Files\ImageSource\ILINX Capture) named “Sample Code”. This subfolder contains a zip file that you can use to unzip the contents to a folder on your hard drive. You can then use the provided Visual Studio shell (Visual Studio Express 2013 for Windows Desktop is free) to open and code/de-bug/build the Server Side Extension. The files listed in the zip file are:

As you can see, there is a solution file that you can open in Visual Studio Express 2013 for Windows Desktop that will allow you to access the layout for each section listed. When you open this file you will get Continue reading

No COM object available in Component Services snap-in

I have been working with Windows Server 2008 R2 64bit and Windows 7 64bit a lot lately. In doing so, I have noticed a problem when installing a specific product that requires a COM server. When I launch the MMC to access the Component Services snap-in, I find the COM object for this software doesn’t exist. I have double-checked this until I was blue in the face. Where is that COM object? I have properly installed and can use the product, but it simply doesn’t exist in the DCOM config portion of Component Services. Like all good IT professionals, I turn to Google. (The link below further explains the problem and solution for this.) Apparently, Windows removed a process called Registry Reflection from Windows 7 and Windows Server 2008 R2 OS’s. Registry Reflection was a process that would replicate registry keys between both 32bit and 64bit registry views. Since this was removed, all registered 32bit COM objects are only available in the 32bit version of the MMC. Once you access those objects through the 32bit MMC they will replicate and become available to you in the 64bit version. To access the 32bit version of the MMC, run this command “mmc -32” from the command line.

Read more about this solution by visiting Maarten’s blog – My COM server is gone from Component Services (DCOMCNFG)

Andrew D. Skovran
Support Engineer
ImageSource, Inc.

The Final Installment of Serendipitous Cerebration

This is it.  The final installment.  The end.   Our tunnel of light leading us to the promise land of perfect integrations with Serendipitous Cerebration as our Virgil guiding us through the Malebolge of Content Management.

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Serendipitous Cerebration – Part (X = 5-2) of (X+2)

Once we got what we felt was all of the needed information from the client as to their expectations and requirements.  We formulated a solid battle plan, sharpened our keyboards, and forged ahead with a spirit steeled on the principle of “Rat’s Head, Ox’s Neck”.

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Serendipitous Cerebration (Part 1)

I recently worked on a team tasked with a software integration project that connects invoices from between some Accounting software to ILINX®  Content Store.  The integration software was used for pulling invoice values from both our AP and AR invoices for modifying the image indices for the stored content in ILINX Content Store.

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