Small businesses that offer tech support will turn out better results than a big tech support company offering global support. Having worked in tech support and worked with providers of various sizes, I have come to the opinion that small departments offer more meaningful support, better customer service and have superior knowledge.
Serendipitous Cerebration as a problem solving technique can only be applied in the rare cases when normal logical troubleshooting has failed. As much as we hate to admit it, when all logical problem solving avenues have been exhausted and our troubleshooting prowess to a flummoxed state of tentation, this is when we begin to enter the realm where serendipitous cerebration hides in dark, dank crevasses. In reviewing this project, our hopes are that you can see how the process of Serendipitous Cerebration can develop.
I was recently working with a client troubleshooting several problematic areas in their Oracle IPM system. This client is part of a large origination with hundreds of users that could be logged into the system at any given time. With this much usage, the client was set up with several Info & Process Brokers. One of the symptoms that this client was seeing, primarily under heavy usage, was an uneven load balancing.