Future of Storage

As the demands of digital storage increase with the ever increasing amounts of personal and professional data. The technology to meet these growing needs is changing in new and exciting ways. The following link talks about some of the exciting things we can expect for the future of our storage needs.

http://gizmodo.com/5497512/the-future-of-storage

Jason Downer
Support Engineer
ImageSource, Inc.

The Nexus Scoop

It’s been a while since I posted anything new to the ECM support blog.  If you want to know why, see Brandon’s post from a while back- Support: A Day in the Life Of.  I feel his pain!  But there have been some exciting things happening here and you should know about them.

First of all, I got the low-down on Nexus ’11 the other day!  It seems that the goal is to make every year bigger and better then the next.  This year there are some very well-known and engaging speakers (such as Dr. James Brown), break-out sessions held by ECM professionals, deep dives with ECM field specific experts and of course the after-hours social events.  If you have not been to Nexus, you need to register for this event.  If you sign up early, you get a pricing discount!  Tell us if you want to attend!  (The best way to get a hold of us is put in a support ticket and in the description put that you are interested in Nexus.)

On the software front, I have been busy working with development teams on ILINX® products!  Content Store specifically has been really taking off and there are new improvements being added all the time!  The whole goal of ILINX is to provide a simple user experience, while providing a powerful administration interface, all though thin-client technology.  The ILINX Products Suite has everything covered – conversion, workflow, storage and integration.  Tell us if you want a demo – we have great people that know their stuff in the world of Content Management that would love to work with you to see if ILINX is right for you!

Last but not least, I want to thank all the reader’s outside of Washington State.  Thank you for finally sending us some warmer weather – it took ‘til August but summer is finally here as well!  As always, any questions or comments, please call or email me and we will give you an answer!

Mike Peterson
Support Engineer
ImageSource, Inc

ILINX Content Store Rocks

ImageSource has created a new distributed Scan, Store, Retrieve imaging system called ILINX® Content Store. Content Store will be demonstrated at the upcoming Nexus® 2010 ECM Conference (Nov 4-5 in Bellevue, Washington http://www.nexusecm.com/index.htm).

ILINX Content Store provides the means to import images and universal documents that have been indexed and released into a folder from multiple scanning solutions. Documents can also be manually indexed into Content Store from its interface. The system is accessed via a web browser and uses Microsoft Windows Presentation Foundation as the user interface. This allows a modern functional interface into the system. Content Store can be accessed from MS Internet Explorer, Mozilla Firefox, and Google Chrome.

ILINX Content Store is perfect for small to large document storage needs. Imported documents are stored within a database making backup, security, and scalability straightforward.

I’ll take you on a quick tour of the product. We’ve wired up ILINX Capture, an advanced distributed capture solution to scan a document into ILINX Content Store. Advanced versions of Content Store will also provide simple direct scanning mechanism.

First I log in to ILINX Capture using Internet Explorer in order to scan a document. ILINX Capture and ILINX Content Store are running off premises on a company web server so I can access them via the internet.

ILINX Capture Login

Next, I select a scan source and application, scan a document, and then Continue reading

It’s All About the Database

The key component to any content management/archive/workflow system is the database. Many times this key component is overlooked at the time a new imaging system is put in place, often the database is placed on an existing server which already has many critical duties or it is a new install placed on the same server as the imaging system software. These choices might be fine for a proof of concept, but as a system takes on more data and more users the database becomes the performance bottle neck.

As with any database, issues will rarely arise within its first year of usage, the data is slow to grow and performance of queries is quick and responsive since the load put on the system is minimal. During this time with minimal data the number of active users in the system at any one time is low as well. There are more inserts taking place than data retrievals. But the point of putting in one of these systems is not that the amount of data and the number of users will remain small for any length of time; most organizations bought their software and underwent the installation and configuration process with the goal of creating a vast repository that would make access to their content easy and quick for a large community within their organization.

It is when the system has finally been adopted fully and has enough content to be useful that the undersized database server will start to become a problem for the return of data to the users. I have seen systems where the input of new data is scheduled to go in during the off hours to compensate for the inability of the database server to perform inserts as well as retrievals during business hours. By this time the money for the original project is long since gone and often times the stake holders have forgotten about the decision to use a less than desirable database server configuration as a short term solution during the software’s “Pilot phase”. Continue reading

Oracle IPM Load Balancing – Information Broker

I was recently working with a client troubleshooting several problematic areas in their Oracle IPM system.  This client is part of a large origination with hundreds of users that could be logged into the system at any given time.  With this much usage, the client was set up with several Info & Process Brokers. One of the symptoms that this client was seeing, primarily under heavy usage, was an uneven load balancing.

Continue reading