Technical Support Providers

Small businesses that offer tech support will turn out better results than a big tech support company offering global support.  Having worked in tech support and worked with providers of various sizes, I have come to the opinion that small departments offer more meaningful support, better customer service and have superior knowledge.

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To Image or Not to Image

Having chosen my career path towards project management, I am not as strong in desktop support as many others. However, I can work my way through just about anything but it might just take a little longer. I thought I would share my experience over the past week in attempting desktop support for myself.

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Serendipitous Cerebration (Part 2 – Project Planning)

Serendipitous Cerebration as a problem solving technique can only be applied in the rare cases when normal logical troubleshooting has failed.  As much as we hate to admit it, when all logical problem solving avenues have been exhausted and our troubleshooting prowess to a flummoxed state of tentation, this is when we begin to enter the realm where serendipitous cerebration hides in dark, dank crevasses.  In reviewing this project, our hopes are that you can see how the process of Serendipitous Cerebration can develop.

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ILINX Content Store Upgrade in Less Than 5 Minutes!

Pressed for time I just watched one of our system engineers upgrade a production ILINX Content Store in less than 5 minutes. An amazing feat for an Enterprise Content Management System!

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Bits and Bytes

The new standard in operating systems is rapidly transitioning to 64-bit, as opposed to 32-bit. The change is occuring on both the desktop and server-side. As with any major architecture change, there are bound to be a few hiccups along the way as new systems are integrated into existing infrastructures. There are a couple things to know when troubleshooting problems in 64 bit systems.

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The ILINX Adventure

The ImageSource support department has been doing some serious testing with ILINX® Content Store.   ILINX Content Store is a content management system that is based on an entirely thin-client framework which makes it instantly and easily deployable over a web interface.

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Right way….wrong way

As with pretty much everything in life there is a right way to do something, and there is a wrong way to do something.  Unfortunately, it is often accompanied by that annoying “grey area” where it “sometimes” works.  This is an ever present problem when implementing and supporting hardware and software solutions.

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