Development Mindset when utilizing ILINX eForms

Those familiar with software development should know the Waterfall software development methodology very well. For those who don’t, it’s basically this:
1. Perform discovery/gather requirements
2. Build out the solution based on the requirements provided
3. Perform User Acceptance Testing (UAT)
4. Correct issues found during testing and resubmit for UAT
5. Repeat steps 3 and 4 as necessary
6. When the solution is accepted, prepare to move it into Production and do so
7. Support as necessary post-Production deployment

As a rule, we try to stay close to this approach when working through customer engagements, and regardless of the product we’re implementing it usually works very well. Continue reading

Expanded Logging for LiquidOffice eForms

If you have ever been tasked with administrating or monitoring eForms and processes published by Autonomy Process Administration (formerly known as LiquidOffice), the default events leave a bit to be desired.

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One Way ILINX® Manages Compound Documents

As part of the ECM industry, it is important to understand what compound documents are and how they affect you.  Compound documents have been an issue in ECM software from the beginning of time. According to wiseGEEK, Compound documents are document files that contain several different types of data as well as text. A compound document may include graphics, spreadsheets, images, or any other non-text data. The additional data may be embedded into the document or be linked data that is resident within the application. You may be asking what that means for you? We all know that basic ECM is scan/store/retrieve, but what happens when you add electronic documents in PDF or MS Word?

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eForms 101 part 2

A short while ago I wrote a blog entitled eForms 101…and I’d like to continue on the theme. I mentioned some of the main advantages of eForms – that they save money, are green, fast, accurate, malleable – and thus they improve customer service.

One of the real values of eForm use is that it can be coupled with a workflow. When a paper form arrives there is lots of processing time. Routing the form electronically takes a fraction of the time it takes to physically route paper. And tracking the progress of a routed paper form is slow and can be frustrating. Think of the last time you had to call a long chain of people looking for a piece of paper any of them may or may not have — woof. Again, an eForm that has been routed electronically using a workflow is easy to check up on. No calls. Just view the progress map and you can see who’s got the ball. And parallel workflow routing offers a way to speed up routing exponentially over physical counterpart processes. If an item is stuck in a queue or inbox too long, it can trigger alerts or can be automatically routed for processing. If I am the customer who submitted information to a company, that’s how I want my info taken care of!

In terms of return on investment (ROI), labor costs are obviously reduced because it is now quicker to locate a form, get it approved, share it widely or launch it through a specialized review path, etc. But beyond this is the less tangible benefit of making employees more productive overall. And the fact that ALL the ‘i’s are dotted and the ‘t’s are crossed with alacrity and quality control contributes greatly to improved decision making.

Now some thoughts on how to get going quickly. If this is an initial foray into eForms and workflows, I suggest the paper process to be replaced is simple and well understood. Paper forms can be reproduced electronically verbatim, so filling the form will be instantly intuitive to the user. Focus on high volume forms to cost justify the endeavor. If your goal is to take a process to the extreme in automation, be sure to take a phased approach. Basic form and workflow capabilities must come first, and must work perfectly. A tool always worth mentioning to get eForms up and running fast is Texcel FormBridge. Using a per page licensing fee, this tool allows you to convert paper or TIFs, or flat PDFs into eForms for a variety of products. What’s the big deal? Well, scan in a paper form filled with fields and watch FormBridge work. It identifies automagically where the fields go, and what their titles are. The eForm looks like the input form, nicely formatted. All the text in the form is editable – including field titles. And the same is true with all those scattered myriad rows of checkboxes. They are all converted to eForm checkboxes with proper labels. From paper to LiquidOffice eForm in the blink of an eye.

After you get a chance to review the business benefits of eForms in your organization, time to ask :

  • Where is your organization right now on the paperless scale?
  • Is paper use on the rise?
  • Are services that impact customer satisfaction stalled due to cumbersome paper processes?
  • Has your existing eForm initiative lost any momentum?

ImageSource is staffed to help you, with industry veterans including: Systems Engineers, Support Engineers, Developers, Project Managers, Sales Staff, and Senior Managers.

eForms 101

I recently gave a presentation at our Nexus convention about eForms — and how they can produce real business value. Although the presentation was meant for those who have not spent much time analyzing the benefits of e-forms, some real industry heavyweights showed up. Unfortunately this was a lost opportunity because if I had more time I would’ve handed over the microphone for additional eForm paradigms and parables. Alas I had more material than time. Here’s a brief discussion of some of the topics I covered.

An eForm is of course an electronic representation of a paper form. In fact, many eForms look exactly like their paper counterpart. When a paper process goes electric, you’re not just leaving the paper behind. You are opening the door to processing times that are dramatically more expedient, and a host of other advantages.

Because of their inherent characteristics, eForms:

  • save money
    • When it can costs $20 to file a document and up to $314 per filing cabinet for the real state it consumes, you know storing paper isn’t cheap. And it can cost up to $220 to reproduce a lost document.
  • are green
    • Since the United States is the world’s largest producer and consumer paper, and for more than half of all organizations paper use is on the rise – the green choice is to reproduce paper processes electronically
  • are malleable
    • What if you just snail mailed one million requests for information and then discovered a fatal error in the text of your paper document. You can do the math here — it would be expensive to fix this, and slow. Online eForms can be changed in flash with very little effort or cost.

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