One Way ILINX® Manages Compound Documents

As part of the ECM industry, it is important to understand what compound documents are and how they affect you.  Compound documents have been an issue in ECM software from the beginning of time. According to wiseGEEK, Compound documents are document files that contain several different types of data as well as text. A compound document may include graphics, spreadsheets, images, or any other non-text data. The additional data may be embedded into the document or be linked data that is resident within the application. You may be asking what that means for you? We all know that basic ECM is scan/store/retrieve, but what happens when you add electronic documents in PDF or MS Word?

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Technical Support Providers

Small businesses that offer tech support will turn out better results than a big tech support company offering global support.  Having worked in tech support and worked with providers of various sizes, I have come to the opinion that small departments offer more meaningful support, better customer service and have superior knowledge.

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To Image or Not to Image

Having chosen my career path towards project management, I am not as strong in desktop support as many others. However, I can work my way through just about anything but it might just take a little longer. I thought I would share my experience over the past week in attempting desktop support for myself.

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KTM TDS Model Building

Are you tired of separator sheets?  Tired of wasted paper and countless hours of flipping through pages and inserting a barcode sheet at the start of a new document just to take it out after the batch is scanned or leave it in the batch and have more paper to store?  Why not have the computer do the work for you?  That’s the idea behind the Project Planner module in KTM.  There is a standard separation functionality built into KTM that works very well on structured and semi-structured documents but when you have more complex separation rules the Project Planner component of KTM is what you need.

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To Classify or Not to Classify

I recently was asked to help with a client’s KTM (Kofax Transformation Modules) project, because they were not pleased with the percentages of valid and/or correct extraction fields. My first question was, “Are you using subclasses?”  The answer was, “No.”  Subclassifying your top forms is an easy way to greatly improve your extraction results.

What I mean by that is instead of trying to use a single locator to find data from all of your documents with a “one size fits all” approach, you can use subclasses to first classify the document and then tune your locators specific to that form to look in a precise location for the information. For example, let’s say you need to find a “Case Number” off of all of your forms. Some forms might have the word “Case Number” above the text you need to extract. Others might have the word “Number” to the left of the data. Another might not have any text around the data to key off of at all. It’s difficult to add enough rules in one locator to catch all the possible scenarios. Furthermore, there are times when adding rules to help find data on one form will actually give you negative results from another. Subclasses can help by allowing you to create a specific locator to zero in on the information that you are looking for. Continue reading

Ignited by Nexus

ignite your informationAlmost 3 years ago I was working as a Management Analyst for the State and I was given the opportunity to attend the Nexus ’07 event in Bellevue. I was unsure what the event was all about and how it was going to be incorporated with my job. A group of us drove to the event and was intrigued with the research that I had done on the event and the number of products that they offered information on. When we arrived we attended the welcome presentation and speaker that introduced me to a new technology for me in document imaging. I knew that we had incorporated a small part of this into the agency I was working for but was unclear as to how it worked. We broke into our choice of four sessions. It was incredibly interesting and helpful. For the next 2 days I found that each breakout session was very informative and at that point I could definitely see how this technology was incredibly applicable to any business in some way. I made notes and gathers brochures and information on different products and ideas that could be applied to different areas of the agency.

Not only did I gather such great information on new products for the agency but I also was able to meet the vendors and product developers for the different solutions. There were opportunities during the mingle times and product demonstrations that I could approach a vendor or representative and share my ideas and they were so informative and provided even more ideas for me to apply.

By the end of the event I was ready to do it all over again and attend different breakout sessions to learn about more exciting products and apply to my ideas. During the drive home I found that I was not the only one that had this kind of experience. Everyone had ideas and solutions and products that we could apply to different areas of the agency to not only save time but money as well.

When I started working for ImageSource I had no idea that the event that I had attended three years ago was put on by … well…. Us. I am looking forward to this upcoming NEXUS ’10 event on November 4-5. Now I will be attending it from the other side as one of the vendors who will no doubt be in contact with someone that is attending like I had three years ago looking for inspiration. For all those readers out there, be sure to register early so you don’t miss out.

Jen Hilt
Support Engineer
ImageSource Inc

Oracle Imaging & Process Management – Oracle I/PM 11g

Oracle Imaging and Process Management 11g has been redesigned with JavaEE architecture to leverage Universal Content Management services for metadata and document storage.  We have installed 11g in our labs and everyone agrees that that modernized user interface and new web based administration UI is a step up from the 10gr3 release.  Additionally, the viewer has been re-written as a Java applet with cross browser/support that simplified the security model and improves usability.  The 11g release exposes images though website, portals and seamlessly integrates with all nearly all Oracle products excluding the HLLAPI connectors to the old JDE World/World Vision versions.  Understanding that may of these older JDE World/World Vision version  installations are still in production we would recommend 3rd party integrations using ILINX Integrate to allow data & images to pass effortlessly between two or more applications.  ILINX Integrate will retrieval and display  images with virtually any application regardless of source—host based, Windows, Web or Citrix—with ECM or other line-of-business systems including the older JDE World/World Vision applications.
With the launch of 11g,  IBPM 7.6 support is schedule to conclude June 2010 and 10gR3 (7.7) is supported until 2015.   For customers looking for detailed information about upgrading from earlier I/PM releases and implementing I/PM 11g, be sure to contact your ImageSource Representative or contact support at http://www.imagesourceinc.com/Support/ContactSupport/index.htm

Leigh Woody
Program Manager